Introduction to products and the product builder

A product in our system represents the goods, experiences, or services you offer for sale. You can configure the product to suit your needs, including product details, inventory, availability, pricing, and more!

While every account is preloaded with starter products, you can quickly and easily set up your products using our step-by-step Product Builder.

Before you start, here is an overview of the product creation steps, with preparation tips and links to more detailed instructions.

What products do you want to offer?

• Put together a list of products, including names and descriptions.
• Think about how these products are categorized or tagged. This will influence how they are presented on your Booking Page.
• Do you have unique numbers (SKUs) to track your products? If so, have them ready.

What kind of product do you want to sell?

• Do you want to create a standard product (tour, activity, rental, accommodation) or an upsell (lunch, merchandise) to add to another standard product?

What photos, videos, and websites do you want to include with your product to help show, demonstrate, and sell your products?

• Have image files and links to hosted videos and websites available.

Step 2: Attaching media

What types of inventory and resources are needed?

• Prepare stock (where limits apply).
• Consider what resources/assets (equipment, spaces, transport...) might be needed.

How is the product booked?

• Think about how the product is allocated (all day, nightly, timeslots, or more flexible options).

When is the product available?

• Consider (dates and times), including any special event pricing, custom rates for longer bookings, booking rules, and minimum/maximum requirements for guest types.

Who do you want your product to be visible to?

• Consider whether you want the product visible to everyone, Staff only, or as an upsell to other products.

• Determine if your product is a simple product

Does your product contain unique bookable items?

• Define the individual items in your product

Step 3.3: Defining Unique Inventory

What is the pricing structure?

• Plan out the design for your product pricing, including group pricing where applicable.

• Set up product events that can set availability and custom pricing

What taxes do I need to apply to my product?

• Consider what taxes you need to configure and apply to your product. You need to configure these in advance.

Do you require a booking deposit?

• Think about whether you require a deposit or full payment at the time of booking.

What add-ons do you want to offer with your products?

• We call these upsells, and you need to configure them as separate products before linking them to other products.

To access the Product Builder, open the Inventory menu and select the Products listing.

To initiate the Product Builder and start adding a new product, click the + New Product button in the top right-hand corner of your Inventory page.

Once booked, you can check out how that booking displays within reports (e.g. Booking Index) and the Booking Invoice and then adjust how your products are configured to suit your needs.