Viewing transaction details from booking invoices

Learn how to view the transaction records associated with a Booking Invoice.

Kevin Penner

Last Update vor 9 Monaten

Viewing transactions and transaction details

The Transactions tab view lists all payments and refunds applied to the booking.

If the invoice is not paid in full, then the Add Payment button is active, and you can click on that to create a new transaction.

Learn more about adding a payment here:

    A Details button is also beside each transaction entry, whether a payment or refund.

    Clicking on this brings up the Transaction Details modal window for the selected entry. Summary details such as Transaction ID, Amount, and Created By are displayed. View the following table for more details:


    Provider

    The payment provider that the transaction is processed through.

    A payment provider is enabled/disabled in the Payment Payment area (Manage > Payment settings).


    Transaction ID

    The automatically generated ID that the payment provider attaches to the transaction.


    Date Created

    The date and time that the transaction is created.


    Amount

    The currency value that the transaction is for.

    The value is displayed in the base currency specified in the Locale area (Manage > Setup > Locale).


    Created By

    The Staff/Partner account that created the transaction.


    Source

    The location and IP address of the Staff/Partner that created the transaction.


    Payment Type

    The type of payment the transaction is for, for example, Visa or POS - Cash.

    POS transaction labels are created/edited in the Payment Settings area (Manage > Payment Settings).


    Query

    Displays the raw transaction data from the payment provider, if supported.

    Frequently Asked Questions

    Why does an invoice show as paid if one of the transactions has been declined?

    The invoice may have another successful payment applied which changed the booking to PAID. You can view all transactions applied to a booking via the Transactions tab of the Booking Invoice.


    In the next article in this series, we view booking logs from the Booking Invoice.

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