Logging into your profile

Navigate to everybooking.com/login

Enter your Email Address and Password into the appropriate fields and click the Log in button to access your account.

We recommend the following best practices to improve the experience of logging in.

• Follow the requirements for strong passwords by making sure your passwords contain:
  • At least 8 characters
  • At least 3 of the following:
    --Lowercase letters (a-z)
    --Uppercase letters (A-Z)
    --Numbers (0-9)
    --Special characters (e.g. !@#$%^&*)
• Use a digital password manager to generate unique passwords for each account and store them securely.
• Determine a naming pattern for your credentials that groups them in the password manager, making them easier to find.
  • Include the role in the name of the credentials, for example, Admin or Staff.
  • Prefix the name of the credentials with an abbreviation of the company name if you have multiple sites; for example, London Tour Company (LTC) and New York Tour Company (NYTC) might look like LTC Admin, LTC Staff, NYTC Admin, and NYTC Staff in your password manager.
  • Explore other ways to use letters and numbers in the names to force the display order of the credentials within the password manager.
• Save your credentials within a single folder within your password manager so they are easier to find when managing your credentials.
• Be careful, when changing your password, that you are saving the update to the correct set of credentials within your password manager. How you name your credentials helps with this too!
• Don't share your credentials! This is a security risk and causes issues with access to authentication codes.

You have 10 attempts to try and access your account.

Did you try too many times to log in but were not successful? Then, your account is locked for 30 days, but fear not; you are also sent an email notification with the option to unblock your account. This ensures that unauthorized individuals do not gain access to your account.

If you have forgotten your password, then it is best to reset your password via the Forgot password? link, as detailed below.

Have you tried logging in, but nothing happens? You may need to clear your browser cache. Please see the following website for more information. Browser-specific instructions can be found under the tabs at the top of the page.

• Clearing my cache

Have you forgotten your password? You can reset your password using the Forgot Password? option under the Log in button.

Learn more about this process here:

• Resetting your forgotten password

If you need help with the email address associated with the account, please contact Technical Support.

• Contact us

This email is sent when a user attempts to find an account from the login page at https://www.everybooking.com/login. This may happen by mistake, by users trying to log in on this page instead of their account login.

A user enters their email address, which generates an email to the user with the associated account information. If this was not you, rest assured that your account is secure and no information is passed along to the person making the request.

How do I change my account password?

You can use the Forgot Password? feature to reset your password or change it from your Account Profile.

If you use Google SSO or Microsoft SSO to log in, you must reset or change your password through those services.

How do I change the login or password of one of my Staff or Partners?

We advise you to have your Staff or Partners change their passwords using the Forgot Password? feature or through the change password option within their Account Profile. This ensures that only the account holder is privy to their password.

You can change passwords within Staff User Accounts (Manage > Staff Users).

Does the system log me out if I am inactive for some time?

Yes, accounts are automatically logged out after 30 minutes of inactivity.

My account has been blocked after too many failed login attempts; what should I do?

An email message is sent to the email address associated with the account if your IP address is blocked due to suspicious activity, including too many failed login attempts or login activity from a suspicious IP Address.

You can unblock your IP address in one of three ways.

• Clicking on the Unblock link provided within the email
• Waiting 30 days past the last failed login attempt
• Changing your password on all linked accounts

I received an email alerting me to suspicious activity, but it wasn't me!

You can ignore the email if you received an email alerting you to suspicious activity and the IP address is not yours. The suspicious IP address remains blocked, and your account remains securely protected.